Cell C - *****ing my money!

Good day,

I have been trying to phone Cell C, I have been trying to check my statements on the Cell C App and I have been trying to access the Cell C App as well as visited your branch in Tyger Valley Mall twice.

You are placing debit orders on my account which is not being reflected on my monthly statements which is ********.

I am trying to cancel my contract with you and would like to know the remaining balance to settle and close my cell C account.

TO NO AVAIL.

For the last 4 months I have found the above an impossible task.

You have been debiting my account on the incorrect date each month which has lead me to go into arrears and which has prohibited me from cancelling my cell C contract with you. As mentioned above I have tried to resolve this but instead no help was offered (in your branch even).

I hereby urge you to activate my sim card which has been deactivated as well as contact me on messenger.

I will be forwarding this e-mail to the Ombudsman as I am not liable for the random debit orders which you have taken from my bank account as it was not the agreed upon amount nor was it ever on any previous statements.

You have failed to communicate to me what the amounts owed are on my account to date and have claimed to be offline / having technical difficulties or just cut off my number completely.

This is not a threat. This will be taken further in court.

I await your call within the next 24 hours or legal action will be taken against you.

I trust you find the above in order.

Miss C Groenewald ***

---‐--------------------------------------------------------------------- This was an e-mail I sent to Cell C as well as a FB post I made (I copied the FB post here).

From *****ing my data to taking money left right and center from my account to blocking my number.

All I've been trying to do is settle and close my contract.

Definitely disgraceful what is happening here. Legal action will be taken.