MR
Mogau R

1 reviews | Active since Aug 2016

25 Aug 2016, 09:36

Cell C *****ing my money

<p>I cancelled my Cell C contranct in June and I was told to pay a settlement amount R466.37 of which I did, however the same amount was debited from my account on the 25th of July 2016. I took it up with Cell C and the apologised for their mistake and I reversed the debit order. Today they run another unauthorised debit order from my account with the same amount of R466.37. Is this how you guys make money? This is *****</p>

0
Replies (3)
Cell C
Cell C's reply25 Aug 2016, 09:59
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply25 Aug 2016, 13:00
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MR
Mogau R's update26 Aug 2016, 08:29
Reviewer Update

Derrick Makhubela resolved my problem immediately, he literally took less than 2 minutes to resolve my problem. He knew exactly what he was talking about. I am impressed.