JF
Jerod F
1 reviews | Active since May 2016
31 May 2019, 05:28
Cell C *****ing my money
My family and I had a LTE contract with Mweb hosted by Cell C. Due to issues between MTN and Cell C using the same tower and Cell C being booted off the tower we lost coverage. After this the only alternative according to Meeb was to go back to telkom adsl. After some research Cell C assured me that LTE A was available in my area. We signed a 2 year deal and after a few weeks started experiencing issues will very poor coverage. I have made contact with them but I feel completely ignored. We are paying R900 for 200gb but due to the poor coverage cannot use the 200gb. And to make it worse what ever we dont use we lose. This is pathetic and an absolute *******.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
31 May 2019, 08:07Good morning Jerod
We apologize for the inconvenience caused by this.
We have escalated the matter to management from our Networks department for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
We apologize for the inconvenience caused by this.
We have escalated the matter to management from our Networks department for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
Cell C's reply31 May 2019, 08:07
Official
Good morning Jerod
We apologize for the inconvenience caused by this.
We have escalated the matter to management from our Networks department for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
We apologize for the inconvenience caused by this.
We have escalated the matter to management from our Networks department for urgent assistance. Feedback will be provided as soon as possible.
Regards
DA
Cell C's replyOfficial
31 May 2019, 08:13Our networks department has advised us that you need to Contact MWEB and MWEB will Log a SD via HPSM.
We do not have Access to any of your information as you signed with MWEB and not Cell C. In this case we are the Network Operator to MWEB.
Regards
DA
We do not have Access to any of your information as you signed with MWEB and not Cell C. In this case we are the Network Operator to MWEB.
Regards
DA
Cell C's reply31 May 2019, 08:13
Official
Our networks department has advised us that you need to Contact MWEB and MWEB will Log a SD via HPSM.
We do not have Access to any of your information as you signed with MWEB and not Cell C. In this case we are the Network Operator to MWEB.
Regards
DA
We do not have Access to any of your information as you signed with MWEB and not Cell C. In this case we are the Network Operator to MWEB.
Regards
DA
JF
Jerod F's updateReviewer Update
31 May 2019, 08:56On the contrary pls check your records. ID number ***. As mentioned we were with Mweb. Now a direct client of Cell C. Pls do your research properly tks
JF
Jerod F's update31 May 2019, 08:56
Reviewer Update
On the contrary pls check your records. ID number ***. As mentioned we were with Mweb. Now a direct client of Cell C. Pls do your research properly tks
JF
Jerod F's updateReviewer Update
31 May 2019, 09:09This annoys me even further you dont even take the time to read my concern just happy to Fob me off to MWeb who actually have nothing to do with this at all. If you read properly I clearly stayed o have a 2 yrs deal with Cell C. Seriously Cell C get your act together.
JF
Jerod F's update31 May 2019, 09:09
Reviewer Update
This annoys me even further you dont even take the time to read my concern just happy to Fob me off to MWeb who actually have nothing to do with this at all. If you read properly I clearly stayed o have a 2 yrs deal with Cell C. Seriously Cell C get your act together.
JF
Jerod F's updateReviewer Update
31 May 2019, 12:11I was hoping Cell C would have called by now. Still no response from them. Obviously they do not take customer care seriously
JF
Jerod F's update31 May 2019, 12:11
Reviewer Update
I was hoping Cell C would have called by now. Still no response from them. Obviously they do not take customer care seriously