1 reviews | Active since Jun 2013
Cell C *****ing my money
I got my April statement from CellC, on which I disputed some charges. They charged me for data used outside the bundle, even though there was still data in the bundle if you look at the itemised billing. I am on a Giga20 contract, and they are taking data off my PEAK bundle while it is after 12pm and should come off the MIDNIGHT data. I am feeling cheated **********.<br> I logged a request with the call centre, which they 'resolved' by sending me an itemised bill and the ip addresses of sites I visited. This did not resolve my issue, and I contacted them again numerous times after this.<br> They have not given me any feedback and just happily taken my money. I would like to know why I was charged for data used inside my data bundle.<br>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
