RS
Robyn S

1 reviews | Active since Jan 2022

18 May 2022, 12:18

Cell C *****ing my hard earned money and with holding my device since 18 January 2022

Cell C, I published a complaint on the 12th May. It is now the 18th May, nothing has changed with my problem. My phone no stays suspended. How does your company suspend a line to the point where I cannot even reach any of your free numbers. I am fuming. My account is up to date with CELL C. Who else do I need to go to to get this issue sorted out? I have emailed your customer care department, your proof of payment department as well as your Collections Queries department, still NOTHING!!!!!!! I GET AUTOMATED RESPONSES FROM YOUR DIFFERENT DEPARTMENTS BUT NO ONE HAS BOTHERED CONTACTING ME AT ALL. This is beyond ridiculous now!!!!!!!!!!!!!!!!!!!!!! Every day I get a sms stating that my query has been logged and you supply me with different case no's, what am I supposed to do with this information?????????????????? Your service is absolutely shocking!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
RS
Robyn S's update18 May 2022, 15:19
Reviewer Update
WOW, can a person who works there please pick the phone up and call me... My account is up to date. CELL C has my device since January this year and you guys expect me to keep on paying for something that you are sitting with. I have paid you for my subscription and my calls. I paid you (in full) for 2 months while you had my device, it is not fair that you STILL have the device but I must pay for it!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cell C
Cell C's reply18 May 2022, 15:40
Official
Our team will be in touch to assist. 

^MP