TS
Tlhago S

1 reviews | Active since Feb 2018

28 Feb 2018, 06:51

Cell C *****ing my airtime and datas

Cellc has really crossed the line now.

I am sick and tired of buying airtime and having it taken from me as if I owe them anything.

I bought airtime over R100 yesterday and it just disappeared into thin air. Same thing with data. I bought data and I’m literally 3 minutes of buying it, without opening any apps, it was done!

This is not the 1st time this happens, I’ve let it go for too many times. I called their call Centre last night and the lady put me on hold then hung up.

I have screenshots of everything. The time differences showing between every single transaction I made. How the data was deleted in minutes. Everything.

I refuse to port to another network, I know I’m not the only one going through this, it’s time someone takes on Cell C.

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Replies (1)
Cell C
Cell C's reply28 Feb 2018, 07:15
Official

Good morning Tlhago

Airtime and data do not disappear there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones, and faster networks mean data is used quicker etc.

We will get one of our consultants to look into this matter and provide clarity.

Regards

Cell C | PN