Cell C *****ing money from my account

Case number: ***

My contract with cell c ended on the 4th of March 2021. I called through on the 1st of April 2021 to cancel it and was advised it will be cancelled on the 1st of May 2021. Mind you I have not been receiving data since March 2021.

I was debited in April 2021 which I believe was for the last time and to my surprise, cell c tried to debit my account again by the end of May!

Called your call center on the 29st of May 2021 to get clarity and proof of my terminated account and I was on the phone for over 30 minutes, proof of that call: ***. The consultant told me that she is also surprised as she can see that the was no data send to me for May and my simcard is disconnected, she mentioned that it make no sense to her, thus she will escalated the matter to the relevant department, she assured me I will get response within 3 working days, WoW many days later, I got a statement keeping me liable for the payment of something I did no get, in actual fact I have no relationship with Cell C anymore.

This has to be resolved immediately and communicated with me further.

I DEMAND THE FOLLOWING: Send me a proof via email or SMS to confirm that my account with cell c is terminated. Call me on 07*8**1*** to clarify the miscommunication which they have. Take my name out of your system. I want nothing to do with such a big yet *********** service provider.