MK
Marthinus K

1 reviews | Active since Jan 2016

15 Nov 2022, 10:18

Cell C *****ing money for canceled clients

I have now tried for almost 4 months to cancel my contract with Cell C, I have called several times, I have emailed several times and I have even spoken to a manager which assured me that the matter will be investigated however after 1 week since I spoke to a manager I still have no feedback. How hard can it be to cancel and stop a account, it's terrible that I get billed even when I called to cancel 4 months ago...the worst part is I was told upon inception of the contract that it will be a month to month contract yet I get billed every month even when it's been made more than clear that I have canceled. Cell C is the worst fiber internet provider, slow internet, poor customer service and appalling billing team...HOW MUCH MORE MUST I DO TO CANCEL WITH CELL C.

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Replies (2)
MK
Marthinus K's update15 Nov 2022, 19:29
Reviewer Update
It makes no sense to ask me proof of cancelation because I called into your department. How should I have proof of this?
Cell C
Cell C's reply16 Nov 2022, 08:49
Official
Dear Marthinus Kruger,

Kindly be advised that we have escalated your query to our team and one of our consultants will contact you to further assist. Regards
 ^ZM