CELL C *****ING MONEY

I complained via Hello Peter on the 4/10/2019 about not refunding R240-00. .Cell C *******ly debited our bank account with R240-00 on a cancelled contract and the phone converted to prepaid, that the instalment would be reversed for the end of September, 2019. When I checked the statement just before the end of September, I noticed that the instalment on a non-existing contract was still on the account. I spoke to Jadewin Laurence and he promised to try and have the debit order changed or arrange for a refund. He promised to call me AND email me about the correction. He didn't email or contract me. The amount went off our account, I spoke to Charlan Aiyer who said he will see what he can do. I got a call back from Cell C and Charlan Aiyer to say it is company policy not to refund but to credit. Cell C is quite happy to let you take out a contract, but so don’t try and get a refund. Think of all the interest they will lose on the ****** money. Cell C is not interested in the customer. They don't have any training on their products and come up with anything. When will Cell C train their staff to realize when you call in that they are talking to a customer who PAYS their salaries. The staff are obviously trained to annoy customers. I am going to lay a charge of theft against Cell C. Cell C is the most *********** service provider and Company in South Africa.