MM
Mohamed M

1 reviews | Active since Apr 2017

15 Nov 2021, 19:09

Cell c *****ing from the public

I called cell c custumer care today at 18:45. I use the homeconnecta and suddenly cell c decided that the validity is no longer 60 days, but 30 days. Annoying as I lost data I paid for. Nevertheless I bought data last month and made a note as well as set a reminder for today. However when doing a roll-over it did not succeed, so I called the custumer no care line. The kind lady said the following "I cannot do anything fit you as you had to roll-over the data 5 days before expiration." I ask to loga complaint and she refused. I asked for a reference number and she refused once more. I ask her to repeat the last 2 sentencesin order for me to record it and she dropped the phone. This is typical the behaviour of cell c employees. *****ing this company does without fear of God orthe autho, if there us one. Bravo!!!?

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Replies (4)
Cell C
Cell C's reply15 Nov 2021, 20:22
Official
Hi Mohamed 

Thank you for making contact with us.

We have received your review regarding rolling over your data bundle.

We will investigate and contact you to assist.

^NZ
MM
Mohamed M's update16 Nov 2021, 18:47
Reviewer Update
As expected no response received.

MM
Mohamed M's update17 Nov 2021, 15:18
Reviewer Update
3 days later and useless as ever. No customer service, no contact, no apology; shameless *******.
MM
Mohamed M's update17 Nov 2021, 16:13
Reviewer Update
Just received a call from a lovely lady who explained all and sir out my query/issue.
Thank you.