AJ
Amber J

1 reviews | Active since Nov 2018

07 Jun 2019, 08:07

Cell C *****ing from Contract Customers

I have been a Cell C customer for a number of years and recently took out a contract with them. Everything was fine, other than ****py network but I could live with that, what I can't and will not tolerate is Cell C lying and *****ing from its customers. I received my monthly allocation of minutes and data on the 1st of June, I made a few calls lasting from seconds to minutes each. On Monday the 3rd I made a few calls (all short) and made one at 11:19 that lasted a minute and 9 seconds. I made a few more calls to various numbers all lasting only seconds. At 1pm when I tried to make another call I was told I was out of minutes - I receive a 120 minutes per month - and obviously knowing that I did not make calls to that length I immediately called the Call Center. According to them my call at 11:19 lasted 118 minutes! Now how in this day and age when a phone can tell you everything does Cell C actually blatantly lie to its customers? My minutes were ******! I logged a dispute - which takes 48 WORKING HOURS, only to have the case finalized but my minutes have yet to be returned. No calls from back office - which apparently is what is supposed to happen and no resolution. Just lies and ignoring my complaints! I have never been more disgusted with Cell C than I am right now, I have proof of all of my call activities for that morning - so proof what lying *****'s you are. Has service become so bad that Cell C thinks its ok to lie and ***** from customers and then when they are called out to simply ignore you. I pay for my monthly services - I am not getting what I am paying for. I will never recommend anyone to Cell C ever again! Shockingly bad service and now they are ****** to.

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Replies (1)
Cell C
Cell C's reply07 Jun 2019, 08:45
Official
Good morning Amber

We have escalated this matter for further assistance. Do expect communication during the course of the day. 

Regards 
Cell C | PN 

Best regards,