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Merilyn M

1 reviews | Active since Dec 2009

28 Nov 2018, 16:22

CELL C - *****ing everyone's Airtime,the airtime just vanishes!!!!!

CELL C *****ING MY AIRTIME!!!

I am sick and tired of cell - robbing me from my airtime.I bought a whatoutsout bundle and had R120 airtime on my phone plus free minutes.

Yestterday when i checkeed my phone,my airtime was on sero balance and i know i couldnt have called R120.00 airtime out.

The las time i called them they told me about smart phones taking airtime while apps are open.I would liek cell ce to refund me back my R120.00 airtime that they just stole.They are a bunch of ******* and need to closed down as a cellular network.... I want feedback on this as i will escalate this to the hightest possible ways.Im sick and tired of just watching you ***** my money and i am sure their are alot of other clients that this is happening too.

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Replies (2)
Cell C
Cell C's reply29 Nov 2018, 07:32
Official
Good morning Yvonne

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 
Cell C
Cell C's reply29 Nov 2018, 09:24
Official
Danielle contacted you and advised that a data validation report needs to be done which will be forwarded as soon as received. She further advised that the airtime was used on calls and airtime share out, not only for data.  
She will revert back.

Regards
Cell C | PN