JH
Jeremy H

1 reviews | Active since May 2015

22 May 2015, 12:49

Cell C *****ing Data. Insulting Customer Service

My contract ended recently (17 May 2015) and I had around 1.5 GB data left on my phone but when I checked one morning I had no data and a bill of R 34. My contract doesn't specify that I lose data when it ends and I still have Free SMS's.<br> <br> I contacted the call centre to query this and the person who answered me was extremely rude. I kept telling him that I had at least 1.5 GB left and he was insistent that I had left my phone on overnight and an automatic update caused this loss of data. I told him \I'm in Computer Science I know what I'm doing

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Replies (1)
Cell C
Cell C's reply22 May 2015, 12:58
Official
Hello jlaihong,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN