AT
Antoinette T
1 reviews | Active since Mar 2014
29 Jul 2019, 18:59
Cell C *****ing data
Cell C is *****ing data! Data from later expiring bundles are being used first instead of using data from the earliest expiring bundle. Worst, on their phone app they often don't show the erroneous bundle usage which makes me think they intentionally hide the fact that they are using data from the wrong bundle with the hope the customer won't notice. I have highlighted this with their support team end of May 2019. Many days and messages later I still haven't got an answer or resolution from Cell C.
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Replies (2)
Cell C's replyOfficial
30 Jul 2019, 08:01Good morning Antoinette
We will get someone to look into this matter and assist. Do expect communication and be assured that a resolution will be provided.
^PN
We will get someone to look into this matter and assist. Do expect communication and be assured that a resolution will be provided.
^PN
Best regards,
Cell C's reply30 Jul 2019, 08:01
Official
Good morning Antoinette
We will get someone to look into this matter and assist. Do expect communication and be assured that a resolution will be provided.
^PN
We will get someone to look into this matter and assist. Do expect communication and be assured that a resolution will be provided.
^PN
Best regards,
AT
Antoinette T's updateReviewer Update
31 Jul 2019, 09:18Please commit to a date and time for response and resolution. Cell C has been promising feedback and resolution for the last 2 months. Your response above is empty and yet another example of Cell C's poor service!
AT
Antoinette T's update31 Jul 2019, 09:18
Reviewer Update
Please commit to a date and time for response and resolution. Cell C has been promising feedback and resolution for the last 2 months. Your response above is empty and yet another example of Cell C's poor service!