1 reviews | Active since Aug 2017

08 Aug 2017, 20:22

Cell C *****ing customers money

<p>i called into cell c in the month of March to cancel my GetMore membership, they proceeded to tell me there was a 30day cooling off period. After consecutive months of checking my statement I continue to see it as an itemized bill on my statement after I called several times to have this service cancelled. They have now charged me for 4 months after their cooling off period, forcefully. Last month a consultant promised to have last month refunded and that I should allow the debit to go through. I check my statement again today and again NO REFUND AND ANITHER GETMORE CHARGE!!</p>

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Replies (5)
Cell C
Cell C's reply10 Aug 2017, 07:08
Official

Good morning Kwanda

We will ensure that this matter is sorted. One of our team members will contact you and advise on a way forward.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply10 Aug 2017, 07:08
Official

Good morning Kwanda

We will ensure that this matter is sorted. One of our team members will contact you and advise on a way forward.

Do expect communication.

Regards

Cell C | PN

's update08 Sept 2017, 11:10
Reviewer Update
After being contacted by a consultant, nothing was resolved. I called in several times and spoke to a lady by the name of Amanda in the GetMore Dept she assured me my case was escalated to head office...this was a month ago, I also received an SMS stating they wouldn't cancel this ridiculous membership. I recently received my statement and yet again I'm being billed for GetMore which I cancelled in March. Amanda also promised that a manager would call me, on 2 September '17 this to date still has not happened. I also received communication that if I wanted to cancel my contact it would cost me a certain amount of money, I'm now under the impression I am being prompted to do so which would result in a profit for CellC. I'm very disturbed by this tactic and demand my money to be returned and a statement reflecting this.
Cell C
Cell C's reply08 Sept 2017, 11:24
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply08 Sept 2017, 11:24
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN