CM
Chantelle M

1 reviews | Active since Jun 2009

22 Dec 2015, 14:11

Cell C - *****ING AIRTIME - AGAIN and AGAIN!!!

I have bought airtime 6 times over the past 2 month. Specifically the R49.00 package which includes 100 minutes (cellc to cellc), 100 sms's and 100mb data. I bought again yesterday. I have not made ONE CALL and it's telling me to recharge again. <br> <br> Cell C is DEFINITELY *****ing our airtime. I have read numerous complaints on the internet regarding this issue. You hardly buy airtime and then it's supposedly used up. And because you are prepaid Cell C just throws their hands up in the air - 'must be you, the customer'. They take NO RESPONSIBILITY.<br> <br> I am porting over my whole family and business to MTN next week.<br> <br> Cell C is inferior in every way. Dropped calls, ****** airtime and horrible customer service. <br> <br> Cell C - don't reply with 'we have escalated your complaint' as you never get back to any complaints. You are just wasting customers' time and money.

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Replies (1)
Cell C
Cell C's reply22 Dec 2015, 14:48
Official
Hello cmh777,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN