Cell C *****ING

I have upgraded my contract in March 2018. After technical dept at “Cell ********” sent me from 1 store to other to have the LTE router tested(knowing that the shops dont have technicians to assist) It was handed in at Kollonade branch to be replaced. With NO feedback up to date on replacement of my router I requested the upgrade to be cancelled. My debit order went off INCLUDING payment for the router +data. The matter was escalated numerous times. They ********LY adjust debit order amounts as they wish WITHOUT my concent. In my view it is *****!! So this is how Cell C plays the game of time: They Supply a faulty router. Takes it in to be replaced. Postpone the replacement/cancellation of upgrade so in the meantime you pay for data you cannot use and then expires!! it is in there own interest that they play for time. It is nothing less than *****ing!!! After struggling for 2 months to get some feedback, the agent that handled the escalation was so “intelligent” to try and call me on the number which is a data contract... again using it as an excuse not to get hold of me. I have no other choice than to take this fradulant tactics further. And cancel all other contracts as soon as they expire.