KN
Kriszti N

1 reviews | Active since Feb 2015

19 Feb 2015, 16:37

Cell C ***** your money!

I have a Top Up Contract with Cell C, which is at a set amount so that I can manage my phone bill in a sensible and responsible manner, I only ported across to Cell C late last year and I even double checked with the Sales Representative that I would only be charged R400.00pm and then once my airtime etc was finished I could top up at my own discretion. However, today I see that Cell C has tried to debit my account of an amount of R439.99, when I called the call centre and queried this, I was told that according to their terms and conditions they were allowed to increase their tariffs at any given time. This is absolutely shocking and disgusting!! I ONLY ever agreed to pay R400 per month and not a cent more!! Cell C, you are such a disappointment and I am going to make sure that everyone I know and more know how you conduct yourselves in business and make sure that I put this onto your Facebook page. Furthermore I will be cancelling my contract with yourselves and I will NOT be paying your cancellation fees! I am one very disappointed customer.

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Replies (1)
Cell C
Cell C's reply20 Feb 2015, 07:44
Official
Hello kriszti,

Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN