Cell C ***** money from their clients like *******

On a monthly basis I purchase a 1 Gig once off Data bundle (valid for 30 days), which costs R150, some months I spend more, depedant on how much data I need for that month, in December I purchased 3 gigs seperately over the month. This month I bought my R150 Cell C airtime as per normal, waited a couple days, then proceeded to purchase my Bundle and approx 21:30 a couple weeks ago, I followed the steps as per normal, once I had completed the last stage where they say please press 1 to proceed with with purchase and confirm, I received the pop up notification accepting my purchase, stating to wait for the sms, I then put my phone away as I was out, about two days later, I saw my airtime and data balance was 0. Proceeded to phone Cell C, I was directed to about 3 different Dpt's, had to explain what happened to about 5 different consultants, one of them was good, explained what went wrong and told me I need to apply for a refund, which I proceeded to do, after being transferred back to the line manager again, he said the call had been logged and I will be contacted within a couple days, its over two weeks now, I'm still waiting, you take money from your clients without concious, sick