CELL C - STAY AWAY!

No one has to give cell C a bad name.... They do it themselves.

My fiance was without income from 27 March until 30 June. She sent Cell C a letter of loss of income, and explained the whole situation. She sent it to the customer care email address.....which definitely doesn't get used.. Monthly installment around R700... Randomly in July (not even the debit order date) R2800 goes off... So she reversed it... We contacted you on social media, got an email address... Signed a payment plan for about R970 (for 4 months).. Sent it back the same day as the debit order date was 3 days thereafter (Monday 27 July)... And then R2100 goes off on that day!

She reversed it again.. And paid the R970 herself as everyone we've dealt with is clearly ***********...

She actually had to reverse payments 3 times... Which costs her R100 per reversal... Which is R300 bank charges we want refunded.... I've said this multiple times to the social media team as well as the one we sent the payment plan to (it's one employee's email address), he/she also clearly doesn't care.

So she will be moving to another provider very soon as you can't even accommodate your clients or try to understand.... What's the point of signing a multiple page payment plan, if that's not the amount that goes of?!

You should really work on that, it really seems that everyone there is just so ***********.

Again... We want the R300 refunded.... Which was because of incompetency.