JP
Jaco P

1 reviews | Active since Jan 2018

16 Mar 2023, 08:20

Cell C - Stay Away

Probably the worst customer service experience ever dealing with CellC. Had two contracts with them for over 6 years and was paying more than R3k per month. But their inability to provide customer service lead me to choose another service provider, which I am happy with and I am paying less for. On 26/02/2023 CellC debited my bank account even though I am in credit with them. I have been trying to get my money back for over a week now. Please do yourself a favor… Consider your cellular provider carefully… Oh an to top it all off. They just close the calls I log with their “Customer Service” department. My latest call number is ***. Lets see how long they take to close this one… Also just to add there is no one at CellC who has taken ownership for this issue. I am passed from pillar to post with no resolution in sight. Just stay away from CellC.

0
Replies (4)
Cell C
Cell C's reply16 Mar 2023, 08:24
Official
Good day Jaco

We have already rep**** to your Facebook post. Please accept our sincerest apologies once again. 

^NT
JP
Jaco P's update16 Mar 2023, 09:13
Reviewer Update
All I want is my money back. I don’t want or need your apologies. Thank you.
JP
Jaco P's update16 Mar 2023, 09:16
Reviewer Update
And no one is taking ownership of my problem. Which is extremely frustrating and part of the reason I left CellC. I just could not deal with sub-standard service while spending in excess of R36k / year on your “service”.
Cell C
Cell C's reply16 Mar 2023, 09:47
Official
The matter has been escalated to our Support Team for assistance. We will be in touch. 

^NT