ZB
Zurika B

1 reviews | Active since May 2018

31 May 2018, 10:07

CELL C - STAFF SERVICE IS HORRIFIC!!!!!!!!

I would just like to give the worst review I can regards to Cell C.

I had to phone them a month before my contract ended to block the number for the old contract, they went complete opposite and blocked my new number on my new contract.

I tried calling the Cancellation Department, and ALL of them is APPARENTLY in a meeting, no one can solve my problem. I am waiting 2 hours as they asked to solve my query and get no returned phone call.

I spoke to a LEBO gentlemen who made this false promises, they want me to buy a new simcard, get it rika, and pay for their mistake!!! and MAKE TIME to go into the brach to fix their ***** ups!

DON'T EVER GET A CELL C CONTRACT!!! THEY PROMISE SUCH GOOD DEALS AND CHEAP CONTRACT TO GET YOUR ATTENTION, BUT THEIR SERVICE AND AFTERSALES, BASICALLY ANY DEPARTMENT IS USELESS!!! SHAME ON YOU GUYS!!!

I will tell EVERYONE I know NOT TO USE YOUR SERVICE!

I WILL CHANGE OVER TO ANOTHER NETWORK, BECAUSE YOU GUYS ARE NOT CUSTOMER CARE FRIENDLY!!!

0
Replies (4)
Cell C
Cell C's reply31 May 2018, 11:02
Official

Good morning Zurika

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

ZB
Zurika B's update31 May 2018, 11:25
Reviewer Update
Still waiting - almost 30 minutes for the promising phone call
ZB
Zurika B's update31 May 2018, 11:57
Reviewer Update
One hour and still no call from the one of your team members
Cell C
Cell C's reply31 May 2018, 14:36
Official

Thabisile could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN