cell c staff just don't care - bad customer servic

I have been trying to sort out a billing inquiry since October last year. I have been e mailing, phoning back and forth with very little feedback from any consultant I have communicated with. E mail after e mail phone call after phone call. I even got ICASA involved out of desperation of been handed over because of Cell C not getting back to me with sufficient info. They eventually admitted to making a mistake on the billing and overhead a reversal and discounts. I asked for a statement showing this and all I got was a single liner. I have requested a full statement showing discounts so that I can settle the account but just get no joy. Now I hear I've been handed over. SERIOUSELY I HAVE BBEN THE ONE TRYING TO PAY THE CORRECT AMOUNT AND YOU HAVENT GOY BACK TO ME AFTER NUMEROUS REQUESTS. PLEASE CAN SOMEONE CAPABLE CONTACT ME SO THAT WE CAN RESOLVE THIS MATTER.