1 reviews | Active since May 2015

16 Apr 2018, 09:34

Cell C Staff is useless

Item: Cell C
Rating: 1
Author: Takalani T

If Cell C continue to offer service at the current Rate i wont be suprised if they are out of Business within the next 5-10 years.

With lying, useless and *********** staff like (Your Contact Centre, Back Office, CEO Escallation people like lucky etc)

I logged a billing query on Friday the 06 April, can you believe my query was only sorted today after I Said im not putting the phone down till it is sorted?? After holding on the line for over an hour and after being arrogant and very ****y.

Is this how Cell C Staff represent Cell C?

If you want a new contract please stay away from Cell C. the Wrong people are working for cell C I Think the CEO, CFO, And Entire Exco must know how useless the entire staff is.

Pathetic and useless

Helpful (0)

Replies (4)

Cell C's replyOfficial

16 Apr 2018, 09:59

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to contact you in order to ensure that your query has been fully resolved. Do expect a call.

Regards

Cell C | DA

Best regards,

Cell C's reply16 Apr 2018, 09:59

Official

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to contact you in order to ensure that your query has been fully resolved. Do expect a call.

Regards

Cell C | DA

Best regards,

Cell C's replyOfficial

16 Apr 2018, 13:49

Nomasonto confirmed that your query has indeed been attended to and resolved. Have a lovely day further.

Regards

Cell C | DA

Best regards,

Cell C's reply16 Apr 2018, 13:49

Official

Nomasonto confirmed that your query has indeed been attended to and resolved. Have a lovely day further.

Regards

Cell C | DA

Best regards,

Takalani T's updateReviewer Update

16 Apr 2018, 13:55

Sorted after 10 Days? See again you are failing to understand the reason behind this query It was resolved after i refused to drop. now you are acting like all is well Go **** yourself all of you. I Mean everyone at cell c is not competent enough. Bunch of useless people who dont know **** about business. Do you see your Team being capable of running this business to next level? Trust me this will reach your EXCO Team. as it stands im getting hold your CEO, CFO and other Exco members i this must be escalated further. Your social media team is useless just like you.

Takalani T's update16 Apr 2018, 13:55

Reviewer Update

Cell C's replyOfficial

16 Apr 2018, 14:39

We apologise that you had that experience and it got to that extend. We can assure you that it will not happen again.

We invite you to share your concerns with us, should you not receive satisfactory service from our touch points (084140).

Regards

Cell C | DA

Best regards,

Cell C's reply16 Apr 2018, 14:39

Official

We apologise that you had that experience and it got to that extend. We can assure you that it will not happen again.

We invite you to share your concerns with us, should you not receive satisfactory service from our touch points (084140).

Regards

Cell C | DA

Best regards,