1 reviews | Active since Aug 2015
cell c staff drops calls and doesnt log complaints
<p>Going 3 weeks or so and I have been told by a team leader he will escalate the matter.</p> <p>I called in regarding assistance with my data bundle only to be cut of by a Winston Simpson and each time I call back another person says they will log a complaint 5 calls or so later I find out nothing has been logged even spoke to a team leader who assured me a resolution would follow and to this day not a single call.i requested. The call recordings and get the cold shoulder and on top of that for the service delivery I no longer wish to deal with a company that is able to go against the whole point of customer care.</p> <p>I want this contract terminated as it goes against the terms and conditions with extremely poor network and reception and on top of that to have calls dropped on me by rude staff.</p> <p>I have the right to terminate my contract and if a court of law find there is no breach based on the calls made then I will pay the cancellation fee but if not I want this contract squashed and I never want to deal with cell c again.</p> <p> </p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
I have been in contact with Palesa and was advised it will be escalated further upon listening to the call recordings and will be provided with a resolution from one of the Ops managers.
>
> I received a call after our last conversation by a gentlemen who advised me that he hopes the outcome was satisfactory and hoped it was to my liking.
>
> What I am confused about is that there was no resolution to date with my request and this is disturbing as it's been 8 days now and still nothing as usual considering the hopes of some benefit of the doubt given to Cell C.
>
What I don't get is that the complaints resolution process is shocking and it feels as if I have to just sick it up and move on from the customer service recieved.
Am I not allowed to cancel due to poor service?
I will re-interate if I was not clear on the calls.
"I as a consumer no longer feel comfortable dealing with a company that employs staff that gives that kind of service to clients to a person who was calm and composed and was not rude to staff is it too much to ask? As per the consumer protection act section 14 I am enforcing my right to terminate this fixed term contract and only if a court of law finds there was no breach then. I will pay any early cancellation or associated fees other than that I feel I have a valid reason to request this contract be cancelled immediately with my last debit order going off on the 28th of August"
> This is getting frustrating and if this can not be resolved please advise me of the process to take matters further.
I have been in contact with Palesa and was advised it will be escalated further upon listening to the call recordings and will be provided with a resolution from one of the Ops managers.
>
> I received a call after our last conversation by a gentlemen who advised me that he hopes the outcome was satisfactory and hoped it was to my liking.
>
> What I am confused about is that there was no resolution to date with my request and this is disturbing as it's been 8 days now and still nothing as usual considering the hopes of some benefit of the doubt given to Cell C.
>
What I don't get is that the complaints resolution process is shocking and it feels as if I have to just sick it up and move on from the customer service recieved.
Am I not allowed to cancel due to poor service?
I will re-interate if I was not clear on the calls.
"I as a consumer no longer feel comfortable dealing with a company that employs staff that gives that kind of service to clients to a person who was calm and composed and was not rude to staff is it too much to ask? As per the consumer protection act section 14 I am enforcing my right to terminate this fixed term contract and only if a court of law finds there was no breach then. I will pay any early cancellation or associated fees other than that I feel I have a valid reason to request this contract be cancelled immediately with my last debit order going off on the 28th of August"
> This is getting frustrating and if this can not be resolved please advise me of the process to take matters further.