CELL C STAFF DROPPING CALL IN EAR/NO SERVICE/RUDE/ KATLEGO

I phoned cell c customer care to arrange payment to cell c as my debit order didnt go off. The lady was so unhelpful and refused to assist me, then didnt want to give me her name, then after saying I am putting a complaint she gave her name Katlego but refused to give her surname. When I asked for a reference for the call, she is was trying to avoid it and then DROPPED THE PHONE IN MY EAR.