1 reviews | Active since Mar 2019
Cell C Staff do not do their jobs at all, everyone including management.
Cell c is the worst company when it comes to customer service. Do not ever sign up with them. I’m a customer for more than 5 years with them and I have never ever missed a payment, last month in November they handed me over to the collections department and said I didn’t pay, I went into a cell c store to find out what happened and apparently they had a billing issue for that month for most people. Well I escalated my proof of payment as soon as possible so it can get resolved, I’ve got a case number that that opened up and they said it will take up to 24 hours to allocate the payment. Well that didn’t happen, so I contacted the collections department, the customer care service and I emailed all of them my proof of payment just so that they can allocate the payment to my account. I’ve received an automated email back saying they will get back to me within 24 hours, this was 2 weeks ago and I’m still waiting, I’ve been sending them follow up emails every day but they do not get back to customers. Cell c is the worst telecommunications company, and I will not be continuing with them. Cell c put my name in collections and now my credit score is being affected because those stupid *********** people can’t even allocate a payment to my account, one that I made on time. I have never missed a payment and now they made my name go to **** and messed up my credit profile.. do not ever sign up with cell c guys
Thank you for your review. We are sorry to hear you had a frustrating experience, but really appreciate you bringing this issue to our attention.
We have referred your query to our support team for further assistance.
We will have this rectified,
^YM
Thank you for your review. We are sorry to hear you had a frustrating experience, but really appreciate you bringing this issue to our attention.
We have referred your query to our support team for further assistance.
We will have this rectified,
^YM
^YM
^YM
Arescalations, collections, custserv, customer service, every email you can think of, I’ve sent emails to rectify my account. They quick to list people on ITC but when it comes to replying to god damn emails then it takes years for them to reply. I have been emailing cell c for the past couple weeks and I have not gotten not 1 update on what’s going on.
Lerato, apparently she works for collections, sent an email to ARESCALATIONS, but they do not reply, I sent another email to collections but they do not reply. Who the **** does their job to reply to customer huh cell c?????????
My account needs to be ****ing fixed and you guys are ****ing it up!!!! Allocate my ****ing payment!!! I’ve paid you guys so allocate the ****ing payment!!!!
Arescalations, collections, custserv, customer service, every email you can think of, I’ve sent emails to rectify my account. They quick to list people on ITC but when it comes to replying to god damn emails then it takes years for them to reply. I have been emailing cell c for the past couple weeks and I have not gotten not 1 update on what’s going on.
Lerato, apparently she works for collections, sent an email to ARESCALATIONS, but they do not reply, I sent another email to collections but they do not reply. Who the **** does their job to reply to customer huh cell c?????????
My account needs to be ****ing fixed and you guys are ****ing it up!!!! Allocate my ****ing payment!!! I’ve paid you guys so allocate the ****ing payment!!!!