Cell C staff bully me

I regret signing contract with cell c, if I knew that I will have endless problems. Just this last two weeks I phoned cell c to solve problems that are minor but to be met with attitude and level of disrespect that is beyond my comprehension. Today they made it worse call centre agents from cell c. Today morning I tried to use my internet on cell c, my data levels were dropping but I couldn’t connect to the page. I spoke to several consultant at cell c from morning to evening. They kept on asking me to change the network and restart the phone more that 10 times like we all don’t know the meaning of insanity. So I got irritated and I was tired with this foolish exercise. I lashed out on their consultant because since I took this contract is problem on top of problem . Their technical department knows jerk about jerk. Their team leaders never return calls and they are so arrogant. So today I ask to be served by a male consultant not out of disrespect But experience in terms of service when I deal with males at cell c. They refuse blatantly and their team leader by the name of Thobile instruct me to call KZN call centre because I speak Zulu and prefer to speak to a male consultant for my own personal reasons and experience. This Thobile she was arrogant , disrespectful and condescending and dividing the country along tribal lines. She threaten to block my number And I thought she was bluffing . Then I threaten to protest since cell c service sucks and in breach of the contract. So I staged a protest by calling cell c call centre 30 times and rating the service poor all the time. Cause I knew it will affect their service level and their senior manager will jump in and resolve my frustration . The very same Thobile (team leader) and her consultant block my number and perform sim swap on my contract. They activate other value added service without my concern or permission. When I call back the call centre Refiloe confirm that value added service were activated and simswap performed. When I asked who deactivated my service and perform simswap she refuse to tell. Last week I was complaining that cell c deactivate out of bundle limits without my permission. They are *****ing my money technically speaking because i have personally ensured limits are active. Every month they take R1 from my account After I asked cell c to stop it. I asked them how much are they making if they do this to 1 million unsuspecting customers every month. The answer is R1 million per month just for free. Customers please scrutinize your statement. We all know cell c is bankrupt and they are trying to make up for the loses through our hard earned monies. When i shared the bankruptcy Story with their Back office consultant cause she refused to assist with refund and stopping out of bundle. Then she threatened to end the line if I ever mention the statement that cell c is struggling financially. It was a bizarre moment cause I am telling facts and nothing else but for agent to shout at me and end the call before we even finish it’s beyond my mind. Business day, mail and guardian and many other reputable newspapers have publish the financial woes at cell c . If I am lying then they must open case against media houses not me. I can’t take abuse from cell c. I am within my rights to speak to a consultant of my choice it’s not **************. I am within my rights to be served in language of my choice. If your consultant can block my number and perform simswap like Refiloe confirmed then who is responsible for her actions?