Cell c staff @ Sandton city still not responding

<p>After I posted this story on 13 th December, I was so happy that I got a call from Cell c Customer care on 14 th December morning and the lady who spoke to me listened to me carefully and said she will sandton city store as the store open around 9:30 am and call me back . She did call me that Store manager will call me and let me know about the delivery of my samsung j2. It's been a 10 days I haven't received any call from Cell c or store manager of sandton city ... this is so unprofessional... please help and solve this issue as soon as possible... </p> <p> </p> <p> </p> <p>I upgraded my cell c ********** 222 contract on 27/11/2016 at sandton city shop. I was upgraded to Samsung s7 with pinnacle 250 scheme at 699 pm. I was attended at store by Mr Tebz. After a week I was reading Cell c monthly booklet and found that on the very same contract a customer gets Samsung j2 free with Samsung s7. Today evening when I went to sandton city store, Mr Tebz was rude to me and said sorry he has activated the scheme without Samsung j2 as Samsung j2 was not in stocks at that time. My point is why dint he inform me that I am eligible for Samsung j2 and that is already printed in their booklet . Now they deny that they won't give me the Samsung j2. Either I want the entire contract cancelled and may be I buy another phone or I want the free phone which I am eligible for . The Samsung s7 which I upgraded is still sealed pack I haven't opened the box yet. Please help.</p>