AN
Angelique N
1 reviews | Active since Oct 2024
01 Oct 2024, 08:06
Cell C Special offers a **** just to get you to take out a contract then change the amounts afterwards.
Very Disappointed in Cell C. Continuously calling with special offers. Once accepted by the second debit order they change the amount. Claiming that the previous amount was a discounted amount and is no longer valid. Why phone with discounted deals and once you accept change the amount?
I Have to data contracts and both amounts increase shortly after accepting the discounted amount without warning etc. Reception is also very bad.
I will never take out a Cell C contract again as i feel that they are dishonest.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
01 Oct 2024, 08:24Dear Angelique Norris.
We're truly sorry to hear about your disappointing experience. We understand how frustrating it must be to receive calls with special offers only to find that the terms change unexpectedly. Additionally, we regret to hear about the poor reception you’ve experienced. Your feedback is important. We will escalate this issue to our support team for further investigation to ensure it is resolved promptly. Thank you for your patience.
Regards,
Cell C | CW
We're truly sorry to hear about your disappointing experience. We understand how frustrating it must be to receive calls with special offers only to find that the terms change unexpectedly. Additionally, we regret to hear about the poor reception you’ve experienced. Your feedback is important. We will escalate this issue to our support team for further investigation to ensure it is resolved promptly. Thank you for your patience.
Regards,
Cell C | CW
Cell C's reply01 Oct 2024, 08:24
Official
Dear Angelique Norris.
We're truly sorry to hear about your disappointing experience. We understand how frustrating it must be to receive calls with special offers only to find that the terms change unexpectedly. Additionally, we regret to hear about the poor reception you’ve experienced. Your feedback is important. We will escalate this issue to our support team for further investigation to ensure it is resolved promptly. Thank you for your patience.
Regards,
Cell C | CW
We're truly sorry to hear about your disappointing experience. We understand how frustrating it must be to receive calls with special offers only to find that the terms change unexpectedly. Additionally, we regret to hear about the poor reception you’ve experienced. Your feedback is important. We will escalate this issue to our support team for further investigation to ensure it is resolved promptly. Thank you for your patience.
Regards,
Cell C | CW
Cell C's replyOfficial
01 Oct 2024, 10:51Our Support team attempted to reach you telephonically, with no success.
Please provide a suitable time to contact you.
Regards
Cell C | DA
Please provide a suitable time to contact you.
Regards
Cell C | DA
Cell C's reply01 Oct 2024, 10:51
Official
Our Support team attempted to reach you telephonically, with no success.
Please provide a suitable time to contact you.
Regards
Cell C | DA
Please provide a suitable time to contact you.
Regards
Cell C | DA
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Angelique N's updateReviewer Update
01 Oct 2024, 10:57Good Day I am available now. You can phone
AN
Angelique N's update01 Oct 2024, 10:57
Reviewer Update
Good Day I am available now. You can phone
Cell C's replyOfficial
01 Oct 2024, 11:04We have notified our team to call you back.
Regards,
Cell C | CW
Regards,
Cell C | CW
Cell C's reply01 Oct 2024, 11:04
Official
We have notified our team to call you back.
Regards,
Cell C | CW
Regards,
Cell C | CW