DK
Donald K

1 reviews | Active since Jan 2019

17 Jan 2019, 09:24

Cell C spamming me with phone calls for unwanted upgrade

I keep getting calls from Cell C's "upgrade department" on a DAILY basis. I have a simple small data bundle for a tablet, and I DON'T WANT TO UPGRADE. Some consultants told me they'd put a note on my account saying I'm not interested in an upgrade. Other consultants told me there's no facility to create such a note. I have told them MANY times I don't want to upgrade.

Must I cancel the contract to be able to not upgrade? I'm perfectly willing to go that route and get my 5th Vodacom contract. I've only had issues with Cell C from day 1 (7 years or so ago when I took out the contract I had to pay for some premium SMS junk that I was supposedly subscribed to with that number. My wife uses the SIM on an iPad. It doesn't not have SMS capability to explain HOW that happened please).

What do I do so that Cell C stops phoning me EVERY DAY?

0
Replies (4)
Cell C
Cell C's reply17 Jan 2019, 09:44
Official
 We will be in touch with the aim of assisting you with your current challenges. 
 
Regards
Cell C | DA

Cell C
Cell C's reply17 Jan 2019, 15:22
Official
Please refer to Mph's email correspondence with regards to your query.

Regards
Cell C | DA
DK
Donald K's update21 Jan 2019, 11:17
Reviewer Update
I have been contacted by CellC about this issue and haven't received calls from them since to offer me upgrades. Thank you CellC, great response to my request. Pity the call centre agents haven't been trained to offer the same option to me, and I had to resort to HelloPeter.
DK
Donald K's update23 Jan 2019, 10:00
Reviewer Update
I received another call from CellC for an upgrade today. I am beyond fed up. Is it impossible for CellC to stop spamming me with phone calls? Can you not get this right?