Cell C & Sony Xperia M - Repairs/Servicing

-Dec 2014, renewed cell c contract received Sony Xperia M<br> -Noticed over time device was heating up often<br> -23.03.15 booked device into cell c gateway for repair<br> -called a week later, was told cell c only received the device on 30.03.15<br> -called further week later, was told device sent to Sony on 08.04.15 and would take 7 days to dealt with<br> -today, 22.04.15 morning, i called an was told my device is still at Sony (2 WEEKS LATER!!) & i should call them later in the day to follow up (Im at a loss for why I should be the one asking a service provider to actually provide a service)<br> -cell c verbally claim the repair would typically take 21 working day HOWEVER their website has a turn-around time of 21 DAYS only<br> <br> now a calendar month later, I have no feedback, no device, no customer service and definitely no reason to continue paying a monthly subscription for a device I don't have. In light of this I would like Cell C to either replace my device immediately OR following my contract cancellation, reimburse me for the my device monthly subscription<br> <br> I look forward to a speedy & helpful response, since my conversations with the cell c customer care department are unsatisfying to say the least