1 reviews | Active since Jan 2025
Cell C Somerset west awful service
On Thursday 26the December 2024 i decide to take out a contract for a new cellphone and smart watch specifically for golf. I spoke to the sales person, i relayed my needs specifically for golf. I was informed that Huawei GT 5 watch was top of the range and would meet all my requirements. Days later trying to set up golf app on the watch and to my surprise the watch does not accept golfing apps. I then contacted the sales person telling them that the watch does not accept any golf app. I requested that what sold to me was not what i wanted i was then informed i had to take the GT 5 pro. I immediately wanted to exchange my 4 day old watch for the upgraded GT 5 pro watch at the addition cost of R150 per month and was prepared to pay. I was then told they have a no return policy on a 4 day old watch that has become a fashion accessory now. I have plenty of watches i didn't need another i wanted a watch specifically for golf. So this apparently top of the range watch that was sold to me i cant even use it to pay at till points. I have older smart watches that is actually smarter than this apparently top of the range watch. I am disgusted in Cell C somerset west for pushing a sale over my needs that i was more than willing to pay for. I've been stonewalled since then with know recourse for me and im stuck with this dud. How difficult it is it to just take the watch back and give me what i asked i would pay the difference?
Thank you for your reply, its just sad that the store that is going to get back to me is the one that said they have a no return policy. Its not like i wanted to just return the watch im prepared to swop out to the watch that would work for me, the watch I was told this is what you need. Prepared to pay the extra monthly cost that would give me what works for me. If i said i don't want it cancel this contract i would understand yes then im in the wrong. But anyway lets see if they do get in contact with me to just tell me they have a no return policy.
Thank you
Thank you for your reply, its just sad that the store that is going to get back to me is the one that said they have a no return policy. Its not like i wanted to just return the watch im prepared to swop out to the watch that would work for me, the watch I was told this is what you need. Prepared to pay the extra monthly cost that would give me what works for me. If i said i don't want it cancel this contract i would understand yes then im in the wrong. But anyway lets see if they do get in contact with me to just tell me they have a no return policy.
Thank you
I saw the miss calls and called back on the customer service number 084145 left a message on my claim and responded to a sms via email to *** gave my number and haven't had feebback as yet please advise as soon as possible. I am available on the cell number you tried earlier.
Kind regards
I saw the miss calls and called back on the customer service number 084145 left a message on my claim and responded to a sms via email to *** gave my number and haven't had feebback as yet please advise as soon as possible. I am available on the cell number you tried earlier.
Kind regards