CW
Charl W
1 reviews | Active since Apr 2012
26 Apr 2023, 20:23
Cell C Somerset Mall bad service
Had a very bad service experience from the Cell C store in Somerset Mall, Somerset West. I tried to upgrade my cellphone contract at their store. Went in the morning and they said they will call me back. Later in the day they did call me back and said they received the stock and I can come in. After driving from the other side of town and arriving at the store do they inform me that I am need to pay in money to get out of my current month to month contract. Something that could have been said over the phone preventing me from traveling to the store. Consultant logged a complaint on my behalf. After two days and three emails to Renzio, the consultant, I have not yet received the reference number for my complaint. Asked him to forward me the auto reply for the complaint email he sent, he said he did not receive any. As a test I sent an email to the same address he did and received an auto reply within 5 minutes. I don't like having my time wasted nor do I like being **** to.
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Replies (5)0
Replies (5)CW
Charl W's updateReviewer Update
28 Apr 2023, 12:51Received a call back feom Lerato who was extremely unhelpful. Kept interupting me, not listening to me. Didn't take ownwrship of the complaint. Constantly said this and that is not "company policy". In short exactly the opposite of how one should handle a client who has escalated a complaint to social media. Asked that her manager call me back by 12. Its 12:45 and no call...
CW
Charl W's update28 Apr 2023, 12:51
Reviewer Update
Received a call back feom Lerato who was extremely unhelpful. Kept interupting me, not listening to me. Didn't take ownwrship of the complaint. Constantly said this and that is not "company policy". In short exactly the opposite of how one should handle a client who has escalated a complaint to social media. Asked that her manager call me back by 12. Its 12:45 and no call...
CW
Charl W's updateReviewer Update
01 May 2023, 10:18The silence from Cell C is deafening
CW
Charl W's update01 May 2023, 10:18
Reviewer Update
The silence from Cell C is deafening
CW
Charl W's updateReviewer Update
07 May 2023, 20:14Two weeks since my original complaint was logged, still no further and none of the following has been attended to:
1. Apology from the store regarding their service
2. No response as to why my original complaint was not attended to within two days, only received feedback once I logged a hello peter complaint.
3. Seven working days have passed and yet the call recording has not been retrieved, this should be an easy straightforward thing to do in a call center environment
4. I asked for a manager to call me, she called long enough for my phone to ring once and then cancelled the call. Never reached out again
5. Because of all of the delays from Cell C I missed out on a limited time deal, no one has even offered me the same deal or anything to compensate me for missing this deal, due entirely to Cell C's *********** service, or to say sorry for the delays or the fact that I have to go to these extremes to get some sort of response from them.
Very dissapointed
1. Apology from the store regarding their service
2. No response as to why my original complaint was not attended to within two days, only received feedback once I logged a hello peter complaint.
3. Seven working days have passed and yet the call recording has not been retrieved, this should be an easy straightforward thing to do in a call center environment
4. I asked for a manager to call me, she called long enough for my phone to ring once and then cancelled the call. Never reached out again
5. Because of all of the delays from Cell C I missed out on a limited time deal, no one has even offered me the same deal or anything to compensate me for missing this deal, due entirely to Cell C's *********** service, or to say sorry for the delays or the fact that I have to go to these extremes to get some sort of response from them.
Very dissapointed
CW
Charl W's update07 May 2023, 20:14
Reviewer Update
Two weeks since my original complaint was logged, still no further and none of the following has been attended to:
1. Apology from the store regarding their service
2. No response as to why my original complaint was not attended to within two days, only received feedback once I logged a hello peter complaint.
3. Seven working days have passed and yet the call recording has not been retrieved, this should be an easy straightforward thing to do in a call center environment
4. I asked for a manager to call me, she called long enough for my phone to ring once and then cancelled the call. Never reached out again
5. Because of all of the delays from Cell C I missed out on a limited time deal, no one has even offered me the same deal or anything to compensate me for missing this deal, due entirely to Cell C's *********** service, or to say sorry for the delays or the fact that I have to go to these extremes to get some sort of response from them.
Very dissapointed
1. Apology from the store regarding their service
2. No response as to why my original complaint was not attended to within two days, only received feedback once I logged a hello peter complaint.
3. Seven working days have passed and yet the call recording has not been retrieved, this should be an easy straightforward thing to do in a call center environment
4. I asked for a manager to call me, she called long enough for my phone to ring once and then cancelled the call. Never reached out again
5. Because of all of the delays from Cell C I missed out on a limited time deal, no one has even offered me the same deal or anything to compensate me for missing this deal, due entirely to Cell C's *********** service, or to say sorry for the delays or the fact that I have to go to these extremes to get some sort of response from them.
Very dissapointed
CW
Charl W's updateReviewer Update
09 May 2023, 16:08I have been patient. Nothing from your side. Now suddenly I can't call 086 numbers, and I need to call my insurance but I can't reach them because apparently my number can't dial premium numbers. Another little thing you apparently changed on my number. If I don't get a call within the next 15 minutes I WILL take action
CW
Charl W's update09 May 2023, 16:08
Reviewer Update
I have been patient. Nothing from your side. Now suddenly I can't call 086 numbers, and I need to call my insurance but I can't reach them because apparently my number can't dial premium numbers. Another little thing you apparently changed on my number. If I don't get a call within the next 15 minutes I WILL take action
Cell C's replyOfficial
17 May 2023, 14:01Good day Charl,
We apologize for the delay.
Please note that we have followed up with our Team to make contact with you as soon as possible.
Regards,
^TM
We apologize for the delay.
Please note that we have followed up with our Team to make contact with you as soon as possible.
Regards,
^TM
Cell C's reply17 May 2023, 14:01
Official
Good day Charl,
We apologize for the delay.
Please note that we have followed up with our Team to make contact with you as soon as possible.
Regards,
^TM
We apologize for the delay.
Please note that we have followed up with our Team to make contact with you as soon as possible.
Regards,
^TM