Cell C Somerset Mall
<p>Fa'iq and Elton at Cell C Somerset Mall went beyond their call of duty to help me do a SIM swap after 5 days of absolutely NO assistance or response from Cell C's USELESS, CARELESS Customer Care department.</p> <p>Cell C should thank these two men because they prevented me from cancelling my contract. and the should take a SERIOUS look at the incompetence and careless attitude of their useless Customer Care department.</p> <p>And they should take a SERIOUS look at the incompetence of their useless Customer Care department.</p>
Thank you for compiling the above and sharing your appreciation with us.
We are happy to hear that Fa'iq and Elton assisted you in a commendable manner and were able to restore your faith in Cell C. We will share this compliment with the store manager.
We strive to keep our customers happy and satisfied.
Have a lovely day further.
Regards
Cell C | PN
Thank you for compiling the above and sharing your appreciation with us.
We are happy to hear that Fa'iq and Elton assisted you in a commendable manner and were able to restore your faith in Cell C. We will share this compliment with the store manager.
We strive to keep our customers happy and satisfied.
Have a lovely day further.
Regards
Cell C | PN
If you really strive to keep your customers happy and satisfied, you should do something about your appalling customer care department.
No matter how dedicated and smart your employees in the shops are, they can only do their best up to the moment they too walk into the brick wall of incompetence of your customer care.
Cell C is a PHONE company - the very least customers expect from your consultants is to PHONE them back.
If you can't get THAT right, I suggest that Cell C's owners leave the phone industry and sell something else.
If you really strive to keep your customers happy and satisfied, you should do something about your appalling customer care department.
No matter how dedicated and smart your employees in the shops are, they can only do their best up to the moment they too walk into the brick wall of incompetence of your customer care.
Cell C is a PHONE company - the very least customers expect from your consultants is to PHONE them back.
If you can't get THAT right, I suggest that Cell C's owners leave the phone industry and sell something else.