Cell C , someone please help me to get service

Upgrades retention dept. offered me contract , but their system could not do what they said. So asked to just do convert to pre-paid as this was pre-condition for the contract offered. NOW after I am on pre-paid suddenly no-one knows about the deal or seems to be willing to help. This is in stark contrast to agent for C Fibre who is brilliant.

Can someone please contact me so we can sort this out and I can give feedback on where your systems are failing

Kind regards Willem