1 reviews | Active since Mar 2018
I've been purchasing the social bundle from Cell C on a monthly basis whenever I get paid for a quite a while now. I love the deal they offered and I recently found out that the social bundle promotion was over. My issue now is not that the promo is over but the fact that I purchased my bundle on the 25 February 2018 ,knowing that as per norm, my bundle should expire after 30 Days.
Now today surprisingly, my bundles was removed which contained over ,a 100 minutes and sms'. I called in Cell C customer care and got informed that my bundles were removed because the promo period had ended. Now I'm really upset because I purchase a large bundle , had I been told in advance that my bundles would expire before it's normal 30 day span, I would have definitely chosen a cheaper bundle and not have wasted money. Another approach would have been to already inform Cell C customers that whatever social bundle they had would soon expire in 7 days for example....
I really dislike how no clear communication was made, at least via sms. I got told by the agent that an sms was sent out on the 9th of January to inform Cell C customers that there would be a price change. However honestly communication could have been better.
Yours Sincerely
A very unhappy client.
Good morning Michelle
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Good morning Michelle
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Best regards,
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Best regards,
Noted.
Regards
Cell C | PN
Best regards,
Noted.
Regards
Cell C | PN
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.