Cell c snake business

Subject: Complaint Regarding Double Payment and Penalty for Expired Contract

Dear Cell C Customer Service,

I am writing to formally lodge a complaint regarding the recent handling of my account, which has resulted in a double payment being deducted from my bank account as a penalty for a contract that expired in November. This issue has caused me significant inconvenience and financial distress, and I am seeking an immediate resolution.

To provide context, my previous contract with Cell C expired in November. However, I did not cancel the contract as I had already taken out a new contract with your company. During the process of taking out the new contract, I explicitly inquired about the premium for the old contract with the salesperson, and they assured me that it would be properly handled and that I would not be penalized for the expired contract.

Despite this assurance, I was shocked to discover that a double payment was deducted from my bank account, serving as a penalty for the expired contract. This unexpected and unauthorized deduction has caused me unnecessary financial strain, and I am extremely dissatisfied with this treatment.

As a loyal customer of Cell C, I expect better service and transparency in the handling of my account. It is unacceptable for me to be penalized for a contract that I believed had been appropriately addressed during the renewal process.

I kindly request that Cell C takes immediate action to rectify this situation. I am seeking a refund of the double payment that was deducted from my account, as well as an assurance that such errors will not occur in the future. Additionally, I would appreciate a formal explanation for why this oversight occurred and what measures will be taken to prevent similar issues from happening to other customers.

I trust that Cell C will address this matter with the urgency and attention it deserves. I expect a prompt response and a satisfactory resolution to this complaint.

Thank you for your immediate attention to this matter. I look forward to your prompt response and a swift resolution.

Braam Senekal ***