PJ
Peter J
1 reviews | Active since Apr 2023
29 Feb 2024, 10:32
Cell C simswap troubles
Hi, my SIM card got damaged so I got a new one but wanted to do à simswap, I phoned Cell C customer care, failed the security questions ( couldn't remember when I recharged, or reloaded a voucher, not as if I use the service for making calls) and was referred to one of their stores. Got there was told the same thing and R100 extra and I asked them what I must do and they told me there's nothing I can do. Now I've been using my phone number for WhatsApp and stuff and now I've just been yold that I will have 5o chabge my number, what the heck. Why is this?
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
29 Feb 2024, 10:50Dear Peter Jantjies,
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Best regards,
Cell C's reply29 Feb 2024, 10:50
Official
Dear Peter Jantjies,
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Best regards,
Cell C's replyOfficial
29 Feb 2024, 10:54Dear Peter Jantjies,
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Best regards,
Cell C's reply29 Feb 2024, 10:54
Official
Dear Peter Jantjies,
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Thank you for contacting Cell C regarding your request for a sim swap.
Please receive our apologies for the unpleasant experience received,
To protect and safeguard your personal information from potential *****, a security check is a necessary step in the SIM swap process.
Kindly share the new unregistered RICA Card serial number, the Cell C number in question, and an alternate contact number with us.
Regards
Cell C | MN
Best regards,
PJ
Peter J's updateReviewer Update
29 Feb 2024, 14:48Hi Cell C, thank u for the prompt reply and I understand the security aspect but if I went to ur store personally, so surely that would be enough to bypass that. Anyway, the number I use is *** and the rica serial number of the new SIM card is ***.
I hope this is the correct serial number you require. If not please contact me on my email: ***
I hope this is the correct serial number you require. If not please contact me on my email: ***
PJ
Peter J's update29 Feb 2024, 14:48
Reviewer Update
Hi Cell C, thank u for the prompt reply and I understand the security aspect but if I went to ur store personally, so surely that would be enough to bypass that. Anyway, the number I use is *** and the rica serial number of the new SIM card is ***.
I hope this is the correct serial number you require. If not please contact me on my email: ***
I hope this is the correct serial number you require. If not please contact me on my email: ***
PJ
Peter J's updateReviewer Update
29 Feb 2024, 14:50Hi Cell C, thank u for the prompt reply and I understand the security aspect but if I went to ur store personally, so surely that would be enough to bypass that. Anyway, the number I use is *** and the rica serial number of the new SIM card is ***.
I hope this is the correct serial number you require. If not please contact me on my email: ***
I hope this is the correct serial number you require. If not please contact me on my email: ***
PJ
Peter J's update29 Feb 2024, 14:50
Reviewer Update
Hi Cell C, thank u for the prompt reply and I understand the security aspect but if I went to ur store personally, so surely that would be enough to bypass that. Anyway, the number I use is *** and the rica serial number of the new SIM card is ***.
I hope this is the correct serial number you require. If not please contact me on my email: ***
I hope this is the correct serial number you require. If not please contact me on my email: ***
Cell C's replyOfficial
29 Feb 2024, 15:00Dear Peter Jantjies,
For our team to assist you, we need a contact number for us to reach out to you.
Regards
Cell C | MN
For our team to assist you, we need a contact number for us to reach out to you.
Regards
Cell C | MN
Best regards,
Cell C's reply29 Feb 2024, 15:00
Official
Dear Peter Jantjies,
For our team to assist you, we need a contact number for us to reach out to you.
Regards
Cell C | MN
For our team to assist you, we need a contact number for us to reach out to you.
Regards
Cell C | MN
Best regards,
PJ
Peter J's updateReviewer Update
01 Mar 2024, 08:12Hi, we can use my wife's number, but I will only be available after 4pm when I'm at home. Her number is ***.
Thank you
Thank you
PJ
Peter J's update01 Mar 2024, 08:12
Reviewer Update
Hi, we can use my wife's number, but I will only be available after 4pm when I'm at home. Her number is ***.
Thank you
Thank you
Cell C's replyOfficial
01 Mar 2024, 08:47Dear Peter Jantjies,
Thank you for the infomation provided,
We have escalated the matter to our Supoort Team to assist and they will be in touch within the next 24 Business Hours to assist.
Regards
Cell C | TD
Thank you for the infomation provided,
We have escalated the matter to our Supoort Team to assist and they will be in touch within the next 24 Business Hours to assist.
Regards
Cell C | TD
Best regards,
Cell C's reply01 Mar 2024, 08:47
Official
Dear Peter Jantjies,
Thank you for the infomation provided,
We have escalated the matter to our Supoort Team to assist and they will be in touch within the next 24 Business Hours to assist.
Regards
Cell C | TD
Thank you for the infomation provided,
We have escalated the matter to our Supoort Team to assist and they will be in touch within the next 24 Business Hours to assist.
Regards
Cell C | TD
Best regards,
Cell C's replyOfficial
01 Mar 2024, 16:09Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
Cell C's reply01 Mar 2024, 16:09
Official
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
Cell C's replyOfficial
04 Mar 2024, 19:17Dear Peter Jantjies,
Our team attempted to get in touch with you, however, you have yet to be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards, Cell C | TM
Our team attempted to get in touch with you, however, you have yet to be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards, Cell C | TM
Best regards,
Cell C's reply04 Mar 2024, 19:17
Official
Dear Peter Jantjies,
Our team attempted to get in touch with you, however, you have yet to be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards, Cell C | TM
Our team attempted to get in touch with you, however, you have yet to be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards, Cell C | TM
Best regards,