CELL C SIMPLY DOES NOT CARE ABOUT CUSTOMERS

I have been in the unfortunate position of not getting any assistance or service from your call center after more than 50 calls, your supervisor (Thabang Vilakazi) and even your manager, Sidwell. Out of desperation I called the call center and requested the Operations Manager, Ntombi's, details. The consultant reluctantly provided me with an email address which, to no surprise, was incorrect.

I have been emailing and calling the call center and your management team to have issues regarding the allocation of my payments on my account resolved. All the proof of payments were sent numerous times. I have been promised that the issue would be resolved and that I would be called back to confirm, but not once have I received a call back or even the courtesy of a response from any of your staff.

I called the customer service center this morning, and not surprisingly, my account still shows in arears. I am due for an upgrade on Monday, but I am pretty sure that this won’t be allowed due to my account reflecting in arears, and this not being my fault but due to the negligence of Cell C to execute debit orders on my account, and when not done, to allocate the EFT payments made.

This is the worst service I have ever experienced in my life, and I have been a loyal Cell C customer for 8 years.

Can someone that actually cares contact me???? PLEASE I am begging for service!! I want to upgrade my contract and get a new phone on Monday, and I will NOT accept this being declined due to Cell C’s negligence.

I await your urgent feedback.