Cell C SIM swop

Once again a bad experience with Cell C. My phone got ****** and need an urgent Sim Swop. I was told on Friday that it would take 24 hrs, but since we are a business, we had to formally submit the request on letterhead.

We did that on Friday, waiting for 24 hours; when we phoned, we were simply told they could not open our PDF. We have no idea why we had to wait 24 hours to be told that.

We resent it, saving it with another programme, and got an email response that they will discuss it with their supervisor when they come back to work on Monday.

I would assume business customers are treated with a sense of urgency, especially when adhering to all the requirements, as our business depends on having a phone.

Clearly, Cell C has no consideration for this.