Cell c sim swipe near impossible...Pathetic service

Sim swipe near impossible. I've passed the security questions twice and my sim swop is still not processed. After confirming it will be done...Pathetic service.

So after awaiting 2-4 hours as advised. I call back before the sim swop department closes at 8...the consultant tells me it's been processed but not activated due to some limit on my billing and thereafter she proceeded to make the necessary changes. There after advised me to wait 15min and switch my phone of and on. As expected it still wasn't done. And the department is now closed...I call back in the morning...then this agent tells me the sim swipe was never processed and I will need to redo the process. At this point I'm extremely annoyed but I remain civil. I agree to do the security check again...but somehow fail the test after answering the most obvious questions...which I'm sure your records are either incorrect or outdated.

I'm so disgusted with the service..I passed the test twice yesterday.why do I need to call numerous times to get a simple sim swop done and answer millions of questions and repeat myself to each and every consultant.. I understand if I failed the test all the time but I passed!

Inadequate and time consuming. I need my phone number!!!! Your wasting my time and causing me a huge inconvenience.