Cell c sim swap nightmare

This is what I sent to cell c and have still not received acknowledgement even would like to lodge a formal complaint with your department with regards to being unable to do a simswap on my number since February this year. Let me start at the beginning of my regrettable journey as a cell c client. In January last year I ported my number *** from mtn because of the cell c WhatsApp bundle which mtn did not have. I had had that number on mtn since 2010. Had done numerous sim swaps with no trouble at all. At the time of porting though my I'd card had been ****** so I was forced to use a predicament cell c sim to port to. I was a happy cell c customer until February this year again performing numerous sim swaps on that number last year as phones got ****** or lost. So my name and I did on record as being linked to that number even though it was not ricad on my I'd. In Feb I started using a p9 lite which only takes a micro sim and that card could not even be cut to micro size as it was too old. I will eventually got hold of a unricad cell c sim in welkom and tried to simswap. My son had in the meantime been using the card and couldn't remember last two dialled numbers or recharge amounts. I lost thousand in this time as *** has been my business number for many years. But I soldiered on with a new number. On 17 may my daughter passed away in cape town and I left that card with my son so I could reach him while I went to cape town for the memorial service. Now I needed to retrieve my WhatsApp backups of chats with my late daughter to forward x-rays to the investigating officer warrant officer Warren von willing which were relevant to my daughter's case. Again no sim swap as my son again couldn't give me the details of last calls or recharge and had totally lost the sim card. I called almost daily. To no avail. Early June my friend sue Ellen took the reins and escalated it dealing with a truly wonderful supervisor called ashnee from kzn . She escalated it and said sim swap would be through in five days. Which it was Unfortunately as Murphy would have it on day 3 my bag was ****** with the new sim in.....that was early June. Eventually after getting the runaround for more than a month with calls never being returned and immense frustration ashnee informed me that the warrant officer must call a sim swap department and formally request it,which he has been attempting to do daily and having the same shocking lack of even the common courtesy of returning the calls.... Today I phoned and asked to be escalated to a manager but again only got a supervisor , veronique,who promised we would both receive a call. Of course we didnt. This is a formal complaint by me Roanne Jeanie Stuart marr I'd number *** tell numbers *** or ***. I explained to Veronique that my grandson's medical history is in the whAtsapp chats which can only be retrieve via an SMS to ***. He is sick and his mom is dead the only place all the info is is at Mercy of this ******* sim swap. I will allow till Tuesday before I forward this email to hellopeter as I cannot tolerate this stonewalling when there's a little boy suffering due to cell c Innefficiency Anything I haven't made clear please feel free to call me. Or WhatsApp me on *** do not reply via email as I have no data. Alternate Vodacom number is ***. Awaiting a response and a positive outcome R marr I am very unhappy with cell c lack of customer service with regards to myself and the saps officer trying to contact them wrt to. This sim swap. If I ever get my number back I am porting immediately back to mtn. Biggest mistake of my life was going over to them in the first place I am a grieving mother and concerned granny desperate to get my WhatsApp chat history and backup and a frustrated business's person who has lost thousands as a result of their stonewaing.