1 reviews | Active since Sept 2016

29 Sept 2016, 12:13

Cell C sim swap complaint

<p>I am trying to do a sim swap since Monday without success</p> <p> </p> <p>Ref numbers</p> <p> ********** 171</p> <p> ********** 573</p> <p> ********** 863</p> <p> </p> <p>Each time I just get a new ref number without the matter bieng resolved</p>

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Replies (3)
Cell C
Cell C's reply29 Sept 2016, 12:26
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

's update29 Sept 2016, 14:37
Reviewer Update

I have not received any help yet, so I had to phone customer service another time to follow up.

No one has phoned me yet for the sim swap

's update30 Sept 2016, 08:08
Reviewer Update

Thank you Cell C Social Media Department for resolving my query.

I only wish the that the other departments can have the same commitment.