Cell C sim swap 9 month nightmare

I would definitely not recommend Cell C as a network provider. I've been trying to get support with a sim swap since my Cell C sim card stopped working in May 2025, and I still can't seem to get any help. When I call the customer support, they tell me to go into a physical store and when I do that, they call customer support from the store and tell me to speak to them. It's been back and forth for the past 9 months just so I can keep a number that I've had since 2016. It shouldn't be that difficult to confirm that the number that has been linked to all my key service providers for 10 years is mine-a simple cross check should suffice, and yet I still can't get support. This is so disappointing.