MS
Marie-Jane Small
1 reviews | Active since Jan 2021
21 Oct 2021, 20:05
Cell C sim swap
Tried to do a sim swap 4 times in 2 days but this is a total nightmare. There is the normal security questions which is straight forward and I have no issues with this however after one has gone through the security check a further set of questions are asked and if you score below 80 % Cell C cannot assist you. I would like to know where they find these questions. How can you pass all security questions but fail other irrelevant questions?
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
21 Oct 2021, 20:25Good evening Marie-Jane
Thank you for getting in touch.
We have received your review regarding the contract SIM swap.
Please note that the second set of questions is related to your XDS profile, this is an extra precaution to ensure that the SIM swap is done for the correct person.
Please send us a private reply with your new SIM card RICA serial number, Cell C number + alternative contact number so we can assist.
^NZ
Thank you for getting in touch.
We have received your review regarding the contract SIM swap.
Please note that the second set of questions is related to your XDS profile, this is an extra precaution to ensure that the SIM swap is done for the correct person.
Please send us a private reply with your new SIM card RICA serial number, Cell C number + alternative contact number so we can assist.
^NZ
Cell C's reply21 Oct 2021, 20:25
Official
Good evening Marie-Jane
Thank you for getting in touch.
We have received your review regarding the contract SIM swap.
Please note that the second set of questions is related to your XDS profile, this is an extra precaution to ensure that the SIM swap is done for the correct person.
Please send us a private reply with your new SIM card RICA serial number, Cell C number + alternative contact number so we can assist.
^NZ
Thank you for getting in touch.
We have received your review regarding the contract SIM swap.
Please note that the second set of questions is related to your XDS profile, this is an extra precaution to ensure that the SIM swap is done for the correct person.
Please send us a private reply with your new SIM card RICA serial number, Cell C number + alternative contact number so we can assist.
^NZ
Cell C's replyOfficial
21 Oct 2021, 21:11We will be in touch.
^NZ
^NZ
Cell C's reply21 Oct 2021, 21:11
Official
We will be in touch.
^NZ
^NZ
MS
Marie-Jane Small's updateReviewer Update
22 Oct 2021, 17:18The problem was resolved today at 11h30 by Tembisile from Cell C. Thank you
MS
Marie-Jane Small's update22 Oct 2021, 17:18
Reviewer Update
The problem was resolved today at 11h30 by Tembisile from Cell C. Thank you
Cell C's replyOfficial
22 Oct 2021, 17:31Hi Marie-Jane
We're glad to hear that. Thank you for the feedback.
^NT
We're glad to hear that. Thank you for the feedback.
^NT
Cell C's reply22 Oct 2021, 17:31
Official
Hi Marie-Jane
We're glad to hear that. Thank you for the feedback.
^NT
We're glad to hear that. Thank you for the feedback.
^NT