CELL C SIM DEACTIVATED

Yesterday my ********** 446 sim card was not working ,could not receive messages or send even unable to use the sim all together when i called in spoke to Philani hlatshwayo at around 19:00 he said my sim card was deactivated when i asked him why he had no answer told me 1 of the agents deactivated it and did not leave notes as for why it was.when i asked him he ddnt know and that he will send an email to that person asking them why as i do not owe cell c and i have never and this is the treatment i get? i called in this morning spoke to 1 agent she hung up on me..called in again spoke t Mpho she said she will send the person who deactivated my sim an email..still waiting for response,this is poor service as i did not have a sim the whole day yesterday and i want to know why my sim was deactivated but i am not getting an answer as some1 is always passing the buck