Cell C shucks

My wife & I have been struggling to cancel our Cell C contract for the past 3 months now each & everytime we call we being advise the case has been escalated & the retention department will be in contact within the next 2 days. We have settled our outstanding balance in order to have the cancelation done yet we being transferred from pillar to post. Unemployment should be a valid reason yet Cell C refuse to finalize closure. Most disgusting service provider ever dealt with.

Cell C, Disgusting clients service Award winners. What bad can I not mention about the service rendered by these bunch of ripp offs & unprofessionals.

They are so pathetic:
>Pillar to post transfers from one department to the next instead of one stop shop.
>24 to 48hour call back Escalation process which they never adhere to unless you complain on Hello Peter, instead of 1st time right process.
>*********** call centre consultants that only try & get rid of complaining unhappy clients asap and work the Q.
>Being promised one thing now & denying what they said a few calls later.
>This consultant tells you this, that consultant tells you that, double standards but they pretend to be honest with their clients.
>The System sends you proof of cancelation sms's yet they can not provide you with a request for proof of closure letter as it is always done by a different department which is never available when you need their assistance.

Complaint;
With reference to the same cancelation request review listed on Hello Peter in December 2019... Yes we are still struggling to finalise closure with Cell C they just want more & more money every month stating its the previous months arrears that accumulated.

Now being send a invoice for January 2020, payment due 1 February 2020 even if the account was fully paid with arrears settled end of December 2019 with retention department confirming closure, cancelation of contract done 2 January 2020 and the simcard was changed from contract to prepaid with immediate effect. At that very same time we requested proof of closure yet was told retention department will call us back within 2days to assist & send us the proof, this never happened up & till the 7 January 2020 we logged a request with no results. We even got confirmation of cancelation from the Cell C walk-in branch in the area mid January when we decided to double check & the agent never mentioned any amount that was still due or ongoing.

Thus we were mislead by all the agents we dealt with & made believe that cancelation was done yet the account was never fully closed & promises was never kept.

So in conclusion Cell C consider this a Legal case as we will seek Legal representation. Even if we need to follow the procedure of lodging a complaint with the Ombudsman, we will. You have no right in negatively impacting clients credit profiles with arrears listing & adverse judgements if there is factual proof, evidence & valid reasoning for termination of contracts. This is why we have the Consumer Protection Act in place to protect us clients as consumers against bullies like you.