FK
Freddie K
1 reviews | Active since Jul 2013
11 Apr 2024, 11:06
Cell C- Should rename to Cell Zero (no network signal)
For the last 18 to 24 months I have had extremely poor network signal in the area of Stephanopark, Vanderbijlpark. I have had multiple calls to cell c to try and resolve this issue without any success. I have been told that they will escalate it and call me back. Funny thing is that if I don't have network signal, how will you be able to call me? After they try and call me couple of times they drop the case and make a note on the system saying that they tried contacting me but there was no answer....Hello....did you notice what my query was about...it was a about zero to zero network signal. What do I do, I call them back for exactly the same query...time and time again and when I ask for it to be escalated immediately and to speak to a manager, they just respond a manager will be in contact with me...again...Hello...did you notice what my query was about...that is why I ask to speak to the manager straight away when I have the consultant on the line (a bit of a stable network signal). I have requested for cancellation now of the contract, which their response was that I need to pay the settlement amount on the contract...for what reason? The reason that I haven't had any network signal over the last 18 months and also the reason that you haven't been able to resolve this...to be honest I think you, Cell C, owes me money for the last 18 months where I had little to zero signal availability...thousands of rands wasted on a poor cellphone service provider
Helpful (0)
Replies (19)0
Replies (19)FK
Freddie K's updateReviewer Update
11 Apr 2024, 11:41Thank you for the standard reply...in which way will the friendly consultant contact me? 24 hours seems a bit slow for the matter on hand...
Regards
Regards
FK
Freddie K's update11 Apr 2024, 11:41
Reviewer Update
Thank you for the standard reply...in which way will the friendly consultant contact me? 24 hours seems a bit slow for the matter on hand...
Regards
Regards
FK
Freddie K's updateReviewer Update
11 Apr 2024, 11:51Ok thank you, I will wait in anticipation for the call, but would depend on the email.
No real alternative number as it is also a cell c network number which has the same issues with network.
Regards
No real alternative number as it is also a cell c network number which has the same issues with network.
Regards
FK
Freddie K's update11 Apr 2024, 11:51
Reviewer Update
Ok thank you, I will wait in anticipation for the call, but would depend on the email.
No real alternative number as it is also a cell c network number which has the same issues with network.
Regards
No real alternative number as it is also a cell c network number which has the same issues with network.
Regards
FK
Freddie K's updateReviewer Update
11 Apr 2024, 14:48Got a call from your PR or Social Media team, but as per my query they couldn't hear me, although I could hear them. I am available, in town, for this afternoon, so welcome to contact me
FK
Freddie K's update11 Apr 2024, 14:48
Reviewer Update
Got a call from your PR or Social Media team, but as per my query they couldn't hear me, although I could hear them. I am available, in town, for this afternoon, so welcome to contact me
FK
Freddie K's updateReviewer Update
16 Apr 2024, 15:03No further communication since Friday morning's call from PR to tell me that someone will call me? To be expected...?
FK
Freddie K's update16 Apr 2024, 15:03
Reviewer Update
No further communication since Friday morning's call from PR to tell me that someone will call me? To be expected...?
Cell C's replyOfficial
16 Apr 2024, 16:08Dear Freddie Kriel
We apologize for the delay in communication and any inconvenience this has caused. Thank you for your patience.
As discussed during today's call, your query has been escalated to our network department. A technician will be in touch with you to assist further and resolve the issue as quickly as possible.
Please rest assured that we are actively working to address your concerns and ensure that you receive the support you need.
We appreciate your understanding and cooperation.
Regards,
Cell C | TM
We apologize for the delay in communication and any inconvenience this has caused. Thank you for your patience.
As discussed during today's call, your query has been escalated to our network department. A technician will be in touch with you to assist further and resolve the issue as quickly as possible.
Please rest assured that we are actively working to address your concerns and ensure that you receive the support you need.
We appreciate your understanding and cooperation.
Regards,
Cell C | TM
Cell C's reply16 Apr 2024, 16:08
Official
Dear Freddie Kriel
We apologize for the delay in communication and any inconvenience this has caused. Thank you for your patience.
As discussed during today's call, your query has been escalated to our network department. A technician will be in touch with you to assist further and resolve the issue as quickly as possible.
Please rest assured that we are actively working to address your concerns and ensure that you receive the support you need.
We appreciate your understanding and cooperation.
Regards,
Cell C | TM
We apologize for the delay in communication and any inconvenience this has caused. Thank you for your patience.
As discussed during today's call, your query has been escalated to our network department. A technician will be in touch with you to assist further and resolve the issue as quickly as possible.
Please rest assured that we are actively working to address your concerns and ensure that you receive the support you need.
We appreciate your understanding and cooperation.
Regards,
Cell C | TM
Cell C's replyOfficial
29 Apr 2024, 09:35Thank you for getting back to us.
We have notified our Team.
Regards,
Cell C | GN
We have notified our Team.
Regards,
Cell C | GN
Cell C's reply29 Apr 2024, 09:35
Official
Thank you for getting back to us.
We have notified our Team.
Regards,
Cell C | GN
We have notified our Team.
Regards,
Cell C | GN
FK
Freddie K's updateReviewer Update
02 May 2024, 10:59Hi Cell C,
Again a massive turn around time, this is not really assisting the matter. Approaching three weeks to get to a proper discussion about this and the way forward...which has not happened yet.
Again a massive turn around time, this is not really assisting the matter. Approaching three weeks to get to a proper discussion about this and the way forward...which has not happened yet.
FK
Freddie K's update02 May 2024, 10:59
Reviewer Update
Hi Cell C,
Again a massive turn around time, this is not really assisting the matter. Approaching three weeks to get to a proper discussion about this and the way forward...which has not happened yet.
Again a massive turn around time, this is not really assisting the matter. Approaching three weeks to get to a proper discussion about this and the way forward...which has not happened yet.
FK
Freddie K's updateReviewer Update
02 May 2024, 12:42Unfortunately not. I was told by PR that technical department will get back to me asap (no timeframes provided even though I insisted, as it has been more than 2 weeks).
FK
Freddie K's update02 May 2024, 12:42
Reviewer Update
Unfortunately not. I was told by PR that technical department will get back to me asap (no timeframes provided even though I insisted, as it has been more than 2 weeks).
FK
Freddie K's updateReviewer Update
02 May 2024, 12:43It shows the lack of commitment and clarity on Cell C's side to resolve the matter
FK
Freddie K's update02 May 2024, 12:43
Reviewer Update
It shows the lack of commitment and clarity on Cell C's side to resolve the matter
FK
Freddie K's updateReviewer Update
02 May 2024, 12:46I will cancel my DO going forward and not pay for any further services by Cell C. I was told if I cancel then I will have to pay cancellation fees. I will not pay this due to the lack of service and lack of commitment from Cell C to solve the matter and keep me as a customer.
I have even proposed to Cell C that they can install a network tower on our estate property t ogive better signal in the area to all their clients - this again as per my query has fallen on deaf ears...
I have even proposed to Cell C that they can install a network tower on our estate property t ogive better signal in the area to all their clients - this again as per my query has fallen on deaf ears...
FK
Freddie K's update02 May 2024, 12:46
Reviewer Update
I will cancel my DO going forward and not pay for any further services by Cell C. I was told if I cancel then I will have to pay cancellation fees. I will not pay this due to the lack of service and lack of commitment from Cell C to solve the matter and keep me as a customer.
I have even proposed to Cell C that they can install a network tower on our estate property t ogive better signal in the area to all their clients - this again as per my query has fallen on deaf ears...
I have even proposed to Cell C that they can install a network tower on our estate property t ogive better signal in the area to all their clients - this again as per my query has fallen on deaf ears...
FK
Freddie K's updateReviewer Update
06 May 2024, 09:36Morning,
I was told that networking/technical department will phone me to migrate my network to the Cell C towers (not via Vodacom) to see if that will solve the network issues. No contact yet since Thursday. Any update?
I was told that networking/technical department will phone me to migrate my network to the Cell C towers (not via Vodacom) to see if that will solve the network issues. No contact yet since Thursday. Any update?
FK
Freddie K's update06 May 2024, 09:36
Reviewer Update
Morning,
I was told that networking/technical department will phone me to migrate my network to the Cell C towers (not via Vodacom) to see if that will solve the network issues. No contact yet since Thursday. Any update?
I was told that networking/technical department will phone me to migrate my network to the Cell C towers (not via Vodacom) to see if that will solve the network issues. No contact yet since Thursday. Any update?
FK
Freddie K's updateReviewer Update
06 May 2024, 12:27No, this is again not correct.
I said I can't connect and that I am still waiting for the network or technical team to contact me or to migrate me to the Cell C towers...
I said I can't connect and that I am still waiting for the network or technical team to contact me or to migrate me to the Cell C towers...
FK
Freddie K's update06 May 2024, 12:27
Reviewer Update
No, this is again not correct.
I said I can't connect and that I am still waiting for the network or technical team to contact me or to migrate me to the Cell C towers...
I said I can't connect and that I am still waiting for the network or technical team to contact me or to migrate me to the Cell C towers...
FK
Freddie K's updateReviewer Update
06 May 2024, 12:27I don't understand the miss-communication with your internal processes?
FK
Freddie K's update06 May 2024, 12:27
Reviewer Update
I don't understand the miss-communication with your internal processes?
FK
Freddie K's updateReviewer Update
06 May 2024, 12:29I was told last Thursday that your network/technical consultants will contact me asap to migrate me from Vodacom towers to Cell C towers...this was not done, unless they didn't need to call me? But my network isn't better...so not sure what the solved if they did say the solved it...and also would be good to speak to the network/technical department directly...they haven't been in contact with me for the last 2 weeks.
FK
Freddie K's update06 May 2024, 12:29
Reviewer Update
I was told last Thursday that your network/technical consultants will contact me asap to migrate me from Vodacom towers to Cell C towers...this was not done, unless they didn't need to call me? But my network isn't better...so not sure what the solved if they did say the solved it...and also would be good to speak to the network/technical department directly...they haven't been in contact with me for the last 2 weeks.
FK
Freddie K's updateReviewer Update
16 Jul 2025, 14:09Finally got rid of Cell C...or so I thought...Now Cell C is handing me over to the attorneys due to a non payment of an amount of R70, after the account was closed.
They contacted me 5 or 6 months after I closed my accounts with them and then said I owed an outstanding amount of R70. I then requested this to be sent to me via email with the bank details included and I will gladly pay that amount (to get them of my back).
Now months later, no email from Cell, they have all of a sudden handed me over due to non-payment of the R70...and this amount has now increased to R280, when I speak to Cell C, and R324 when I speak to the attorney...
They contacted me 5 or 6 months after I closed my accounts with them and then said I owed an outstanding amount of R70. I then requested this to be sent to me via email with the bank details included and I will gladly pay that amount (to get them of my back).
Now months later, no email from Cell, they have all of a sudden handed me over due to non-payment of the R70...and this amount has now increased to R280, when I speak to Cell C, and R324 when I speak to the attorney...
FK
Freddie K's update16 Jul 2025, 14:09
Reviewer Update
Finally got rid of Cell C...or so I thought...Now Cell C is handing me over to the attorneys due to a non payment of an amount of R70, after the account was closed.
They contacted me 5 or 6 months after I closed my accounts with them and then said I owed an outstanding amount of R70. I then requested this to be sent to me via email with the bank details included and I will gladly pay that amount (to get them of my back).
Now months later, no email from Cell, they have all of a sudden handed me over due to non-payment of the R70...and this amount has now increased to R280, when I speak to Cell C, and R324 when I speak to the attorney...
They contacted me 5 or 6 months after I closed my accounts with them and then said I owed an outstanding amount of R70. I then requested this to be sent to me via email with the bank details included and I will gladly pay that amount (to get them of my back).
Now months later, no email from Cell, they have all of a sudden handed me over due to non-payment of the R70...and this amount has now increased to R280, when I speak to Cell C, and R324 when I speak to the attorney...
Cell C's replyOfficial
16 Jul 2025, 14:36Dear Freddie Kriel,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this situation.
In order for us to assist you further and resolve this matter, please provide us with a contact number where our Team can reach you directly. We’d like to look into the handover and billing details to ensure the necessary corrections are made.
We appreciate your patience and the opportunity to make this right.
Kind regards, Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this situation.
In order for us to assist you further and resolve this matter, please provide us with a contact number where our Team can reach you directly. We’d like to look into the handover and billing details to ensure the necessary corrections are made.
We appreciate your patience and the opportunity to make this right.
Kind regards, Cell C | TM
Cell C's reply16 Jul 2025, 14:36
Official
Dear Freddie Kriel,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this situation.
In order for us to assist you further and resolve this matter, please provide us with a contact number where our Team can reach you directly. We’d like to look into the handover and billing details to ensure the necessary corrections are made.
We appreciate your patience and the opportunity to make this right.
Kind regards, Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this situation.
In order for us to assist you further and resolve this matter, please provide us with a contact number where our Team can reach you directly. We’d like to look into the handover and billing details to ensure the necessary corrections are made.
We appreciate your patience and the opportunity to make this right.
Kind regards, Cell C | TM
FK
Freddie K's updateReviewer Update
18 Dec 2025, 09:56Good day,
Cell C has now communicated to me that they will only be able to sort out their mess (regarding handing me over to the attorney's when it was their fault on the account going in arrears) within 21 working days...seriously? This should have been settled, finalized and forgotten in July 2025.
I was asked if I want to speak to the legal department at CELL C, once I was put through the automatic reply on the phone was, "we are experiencing technical difficulties and can't take your call right now"...this was the response I got since last week Thursday (11 Dec).
To be honest CELL C, you have to be better than this...right? Or do you stoop to this level with all your clients?
Ref number for what its worth: ***
Cell C has now communicated to me that they will only be able to sort out their mess (regarding handing me over to the attorney's when it was their fault on the account going in arrears) within 21 working days...seriously? This should have been settled, finalized and forgotten in July 2025.
I was asked if I want to speak to the legal department at CELL C, once I was put through the automatic reply on the phone was, "we are experiencing technical difficulties and can't take your call right now"...this was the response I got since last week Thursday (11 Dec).
To be honest CELL C, you have to be better than this...right? Or do you stoop to this level with all your clients?
Ref number for what its worth: ***
FK
Freddie K's update18 Dec 2025, 09:56
Reviewer Update
Good day,
Cell C has now communicated to me that they will only be able to sort out their mess (regarding handing me over to the attorney's when it was their fault on the account going in arrears) within 21 working days...seriously? This should have been settled, finalized and forgotten in July 2025.
I was asked if I want to speak to the legal department at CELL C, once I was put through the automatic reply on the phone was, "we are experiencing technical difficulties and can't take your call right now"...this was the response I got since last week Thursday (11 Dec).
To be honest CELL C, you have to be better than this...right? Or do you stoop to this level with all your clients?
Ref number for what its worth: ***
Cell C has now communicated to me that they will only be able to sort out their mess (regarding handing me over to the attorney's when it was their fault on the account going in arrears) within 21 working days...seriously? This should have been settled, finalized and forgotten in July 2025.
I was asked if I want to speak to the legal department at CELL C, once I was put through the automatic reply on the phone was, "we are experiencing technical difficulties and can't take your call right now"...this was the response I got since last week Thursday (11 Dec).
To be honest CELL C, you have to be better than this...right? Or do you stoop to this level with all your clients?
Ref number for what its worth: ***
FK
Freddie K's updateReviewer Update
13 Jan 2026, 12:56Good day,
Can you advise on this?
Can you advise on this?
FK
Freddie K's update13 Jan 2026, 12:56
Reviewer Update
Good day,
Can you advise on this?
Can you advise on this?
FK
Freddie K's updateReviewer Update
13 Jan 2026, 13:39Here is another reference for you:
Cell C - Ref case number: ***
Cell C - Ref case number: ***
FK
Freddie K's update13 Jan 2026, 13:39
Reviewer Update
Here is another reference for you:
Cell C - Ref case number: ***
Cell C - Ref case number: ***