KH
Kayla-Camille Honiball

1 reviews | Active since Nov 2019

14 Nov 2019, 09:50

Cell C should not be trusted. Stay away!

I have had the most disgusting experience with cellc fibre. 7 Days ago the fibre went out and cellc said that there as a problem on vumatels end and that i should wait. Then I waited till they said that the problem was fixed, but my fibre was still not working. So i called the call centres everyday to get it sorted and as soon as the agent realizes that they can't fix it they put me on hold forever. Never helping me. Eventually I got mad and started calling 100's of times yelling at them to try and get them to send out someone to fix it as it obviously can't be fixed over the phone. Then they tell me I will be charged for this person to come out to fix the problem that i didn't cause. This made me even more livid. I told them I do not accept the charges and that they need to send someone out. They told me that they will fill in a ticket and that I should wait. I have been waiting. no call. no response. no help from cellc whatsoever. Yet they still take my money. Even overcharging me. This company is ******* to its core. Do not ever sign any contracts with them. You will be caught in a helpless web that you can't get out of.

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Replies (2)
Cell C
Cell C's reply14 Nov 2019, 10:26
Official
Good Morning Kayla-Camile 

Thank you for making contact with us regarding your fibre query. 

We want to extend our sincerest apologies for the negative experience that you had with our customer service. 

The matter has been escalated to our Fibre Team for assistance. 

^NS 
KH
Kayla-Camille Honiball's update14 Nov 2019, 10:46
Reviewer Update
ja you escalated it to your same team that has not been assisting me properly. It is going to make no diffrerence.